FUSION 2012 - BUSINESS PROCESS OUTSOURCING SESSIONS
The Challenges of Inbound Mail Processing, Are You Ready? NEW SESSION
Pamela Wu - Client Executive
BancTec Inc.
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Overview # 450 – New Session
Discipline of Focus: TAWPI
Inbound mail processing presents some exciting challenges for 2012 and beyond. As we look into the future of paper and mail processing, the reality is that the way organizations handle the sorting and distribution of incoming mail has not benefitted from automation in the same way as the rest of the organization. With increasing compliance, auditability and the need to move information quickly through the organization in our "instantaneous access to information" age, is it possible to automate the inbound mail process?
During this session, we will explore the challenges of inbound mail processing. We'll discuss what inbound mail really means, how to handle unexpected events, how to set priorities, and ways to achieve efficiencies in the process. This session will also take a deeper dive into the current trends, future outlook and the viability of outsourcing the inbound mail process.
From Fargo to India: Microsoft's Journey into Offshoring U.S. AP Operations
Suzanne Lenzmeier – U.S. Accounts Payable Regional Process Owner
Microsoft Corporation
Presentation Style – Traditional PowerPoint
Management Advisory Services – 1.0 Credit
Advanced # 400 – Updated Session
Discipline of Focus: AP
Offshoring, outsourcing, BPO: It all can be very overwhelming and confusing. Hear how Microsoft transitioned its U.S. AP shop from a captive outsourced vendor to an off-shored BPO — in only six months. This session will cover the timelines, management reviews, system issues, implementation, and new governance model. Presenters will also share what the organization learned, how roles have changed, issues encountered, and accomplishments related to the transition.
Attendees will gain insight on:
- Managing the change management process with both customers and employees.
- The steps taken to implement new systems.
- The knowledge transfer process.
- The differences between governance and management.
- Challenges of process standardization.
Evaluation to Implementation: IPG's Succesful Fusion Experience UPDATED SESSION
Tom Tripodi – Vice President
Berkheimer OneSource
Pam Supple – Accounting Manager
IPG Photonics
Scott Constantini – VP, Sales
Medius Group
Bjorn Schlingmann – VP, Operations
Medius Group
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Advanced # 405 – New Session
Discipline of Focus: AP
IPG's business environment, as with many companies, faced challenges implementing changes to its internal processes that encompassed technology issues, personnel issues, and time and resource requirements. In 2011, IPG Photonics initiated a project to streamline several internal business processes including its AP process. Like many companies, IPG was faced with several challenges.
Lessons learned centered on:
- How to implement changes that would improve productivity while maintaining current business growth and profitability.
- Whether outsourcing would translate to all aspects of AP or only the areas that IPG most wanted to address.
- How control of the process could be maintained and what role could software play.
- How existing schedules and limited IT resources could be balanced with the need to implement the right solution quickly.
IPG, Berkheimer OneSource, and Medius Software present a discussion of the IPG evaluation and decision process as well as an overview of the solution benefits. Topics will include outsourcing and insourcing, software-as-a-service versus deployed software, and the need for controls in the AP process.
Lockbox Outsourcing: How to Negotiate and Manage an Effective Contract
Pamela Garrett – President
Garrett Consulting Group Inc.
Presentation Style – Traditional PowerPoint
Management Advisory Services – 1.0 Credit
Overview # 410 – New Session
Discipline of Focus: TAWPI
Making the decision to outsource remittance processing is tough, but communicating requirements, negotiating an effective contract, and managing the lockbox vendor relationship can be even harder. This session will provide an overview of the factors to consider when negotiating or renegotiating a lockbox contract, including:
- The importance of data gathering and documentation of your business requirements.
- Lockbox contract terms including service level agreements.
- Lockbox cost factors.
- Lockbox research and exceptions.
- Lockbox vendor management.
Attendees will learn how to partner with their lockbox provider to realize cost savings and effective service levels.
Outsourced Remittance Processing: A Customer Case Study
Tracy Dalton-Outsourcing Product Manager
WAUSA Financial Systems
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Overview # 415 – New Session
Discipline of Focus: AR, TAWPI
The payments market is rapidly changing, which makes it increasingly difficult for financial institutions to meet the needs of treasury clients. New payment channels and quickly changing customer demands lead many financial institutions to rethink payment processes. During this session, participants will learn how one financial institution took the outsourcing approach to better serve their end corporate customers and generate additional fee-based revenue through outsourcing services. Tracy Dalton of WAUSAU Financial Systems, together with a customer, will unveil how they have on-boarded new customers and provided value-added services such as online access to payments data. They will also demonstrate how the customer was able to work its own exception items and achieve near real-time access to payments information via web services. This presentation will inform participants how financial institutions can quickly expand geographic footprint and venture into new vertical markets, such as property management and healthcare, all while freeing up resources to focus on the day-to-day operations and improving the bottom line.
Outsourcing: It's No Longer A Dirty Word in AP and AR
Speaker TBA
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Basic # 420 – Updated Session
Discipline of Focus: AR
Most AP and AR departments don't have the economies of scale they can get from an outsourcing partner that specializes in certain tasks or pieces of the operation. How do you know what to look for in one of these partnerships? What are the trends in outsourcing today, and how are AP and AR departments using them to improve their effectiveness?
Switching Expense Management Vendors: A Road Map for Success
Facilitator from InterplX Expense Management TBA
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Overview # 425 – New Session
Discipline of Focus: AP
Travel and entertainment expense management has undergone significant changes: industry consolidation, technology improvements, and an increased focus on policy compliance and reporting. Organizations contemplating a change for lower pricing, better service, more features or greater flexibility may find this to be the best time. Vendors are innovating at an incredible rate and a company's needs are equally dynamic. This session will discuss approaches to ensure the best outcome for users and the service provider.
Transitioning to Accounts Payable Automation: The Evolution and Outcomes of Kroger's Sourcing Strategy
Melissa Coomer – Senior Accounting Manager
The Kroger Co.
Marc Baines - SVP, Finance and Accounting Solutions
SourceHOV
Presentation Style – Traditional PowerPoint
Management Advisory Services – 1.0 Credit
Overview # 430 – Updated Session
Discipline of Focus: AP
In this session, attendees will learn why one of the nation's largest grocery retailers, The Kroger Co., decided to incorporate an outsourced accounts payable solution into its shared services organization to better serve its internal customers. The presenters will detail how Kroger's sourcing strategy has evolved since the inception of its shared services center, and will also examine Kroger's early experiences, benefits, and struggles in adopting and implementing workflow technology as part of its AP process. This case study presentation offers attendees an understanding of the importance of selecting a vendor that best fits with the unique philosophy and practices of their own AP teams.
Trends in Hiring, Offshoring, and Outsourcing
Joe Fay – Consulting Partner, Finance Advisory
The Intersect Group
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Overview # 435 – New Session
Discipline of Focus: AP, AR, P2P, TAWPI
Details to be announced.
Uncovering the Hidden Treasures from a Telcom Audit NEW SESSION
June Kellum - Assistant Controller
The Kroger Co.
Tim Wise - Co-Founder / Co-President
Advocate Consulting
Presentation Style – Traditional PowerPoint
Auditing – 1.0 Credit
Overview # 455 – New Session
Discipline of Focus: AP, AR
Accounting is a multi-discipline that requires detailed knowledge, process and expertise. Learn how this major retailer partnered with a leading audit consulting firm to uncover hidden dollars that were recoverable from their carrier suppliers. Hear how to determine and execute a successful Telcom Audit, from discovery, analysis, optimization and recovery.
United Rental: Did Accounts Payable Outsourcing Create Value for the Largest Equipment Rental Company in the World?
Dan Reiff – SVP, Business Development
BNY Mellon SourceNet Solutions
Dale Asplund – SVP, Business Services
United Rental
Presentation Style – Traditional PowerPoint
Business Management and Organization – 1.0 Credit
Basic # 440 – New Session
Discipline of Focus: AP
United Rentals is the largest equipment rental company in the world, with an integrated network of more than 550 rental locations in 48 states and 10 Canadian provinces. BNY Mellon SourceNet provides a variety of accounts payable solutions. This session will look at the accounts payable outsourcing transaction between United Rental and BNY Mellon SourceNet and assess areas of value creation for both parties. For United Rental, that means value creation through return on management, automation, reporting, e-invoicing, and interfaces with treasury. The BNY Mellon perspective will focus on the benefits of having a world-class client like United Rental.
Use Outsourcing To Get Rid Of The Things That Cause You Pain in AP and AR CANCELLED
Basic # 445