Thursday, May 16, 2019; 2 to 3 p.m. EDT
Brought to you by:
Gary Kallenbach, CPO in Residence, PRGX
Josh Morrison, Advisory Principal, PRGX
Description: Managing Vendor Relations is potentially one of the most difficult jobs to define in the Accounts Payable department, but it is also among the most crucial. A failure to properly communicate with vendors will cost you in ways that you know about and in many more ways that haven’t even considered. To make matter worse, managing inbound vendor queries and other help desk issues is very time-consuming and typically quite manual. Most AP departments find that they are suffering profit loss as well as a depletion of key resources in an attempt to keep up with the high demand of vendor communication and issue resolution.
PRGX has leveraged nearly 50 years of experience working with the world’s largest Shared Service groups to construct a three-step approach that will have you managing your vendor relations with ease while eliminating profit loss and returning your precious internal resources to value-add tasks.
Attendees of this webinar will:
- Learn how to quantify the known and unknown costs of poor vendor relations
- Review best practice strategies for improving vendor relations, communication, and issue resolution
- Discover different time-savings methods for managing inbound vendor queries
- Explore proven paths for executing a more efficient vendor relations strategy
After graduating University of Wisconsin-Eau Claire with a major in comprehensive public accounting, Gary joined the United Parcel Service (UPS) and continued to advance his career until retiring as Chief Procurement Officer. Gary oversaw the entire Source-to-Process and implemented UPS’s first Recovery Audit services. Currently, Gary serves as PRGX’s CPO in Residence.
Josh Morrison is a seasoned P2P professional with specific expertise in business systems and implementations, process improvement, automation, transformation, supply chain relationship management, and analytics. Josh formerly held leadership roles at a Forbes Top 10 company, with oversight of Accounts Payable, Vendor Relations, Procure-To-Pay and Strategic Sourcing. Today, Josh operates a successful independent P2P consulting firm and works as a Senior Consultant with Lavante. Josh holds an MBA in Entrepreneurship and Innovation, is a member of American Mensa, and serves as IFO New England Chapter President. Josh is a proud father of three and enjoys volunteer work and spending quality time with family and loved ones.
Field of Study: Business Management & Organization
Program Level: Intermediate
Delivery Method: Group Internet-Based
Advanced Preparation: None
Successful completion of this program qualifies you to receive up to 1 CPE credits.